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Vonage Rip-off Internet Navigation: Main page Author: Ottosmom Vonage states that if anything happens to your internet or computer and the service is down, the calls will be forwarded to an alternate phone number. My cell phone was my alternate. This system actually did work, but......when we needed it most, it failed! My husband had a severe allergic reaction to medication and we called his doctor and could not understand why he was not returning the call. Finally, after 2 hours, the doctor got through and told us he was getting a recording saying our phone was disconnected(which it was not) and the calls were NEVER FORWARDED TO my cell phone! I immediately contacted Vonage and wanted to know why their service failed. I got a tech, who could not answer me and hung up on me! We had our local cable company install a land line and I cancelled our service with Vonage. Their customer service is a joke, as they charged us for a whole month's service, when we only used it for 2 days of that month. They told me they do not pro-rate and that we would also be responsible for cancellation fee of $39.95, plus the rebate charge. I pursued this and got someone in a higher level and he agreed to refund the month's charge, but said we would still have to pay the cancellation fee. I had no problem paying the rebate fee, but I contacted my bank to dispute the cancellation fee, as I would have NEVER cancelled the service, but due to Vonage's failure to provide the service they stated, I did not feel I should pay that charge. That was a few month's back. So far, my bank has credited me back the cancellation charge, but once they review everything, I still may have that charge put back on my account. But, as far as I am concerned, any aggravation I can cause Vonage, makes me happy, as they caused me a great deal of stress, in a medical emergency, due to their failure!!!! This company is nothing but a scam.
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