Online Consumer Complaint Site

Company Complaints

Opinions, advice, statements, offers, or other information or content made available through the complaint site ShamScam are those of their respective authors and not of ShamScam, and should not necessarily be relied upon. Such authors are solely responsible for the accuracy of such content. ShamScam does not guarantee the accuracy, completeness, or usefulness of any information on ShamScam and neither adopts nor endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement made. Under no circumstances will ShamScam be responsible for any loss or damage resulting from anyone's reliance on information or other content posted on ShamScam.

   ● About ● File A Complaint ● My Company Is Listed! ● Scams ● Terms

 

T-Mobile Digital phone Defective VOIP

Navigation: Main page

 Print this complaint 

Author: John

At the request of my wife, I switched from a good company that gave me excellent service, to a well known company (T-Mobile), that their only service is on the internet, and never solves the problems. Everyday, and several times a day, the phone has no dial tone. When I call, Technical Support tells me to disconnect the power cord, wait for 30 seconds, then connect it again, and in a few minutes, I get service again. Imagine doing this several times a day, after you try to use the phone and find out not only that you did not have a dial tone for some unknown time, but also the fact that other people could not get in touch with us. If they leave a voice mail, this is delivered several hours later. Imagine also that your computer and internet connection is upstairs, and you are almost 78 years old, and have to do this forced 'exercise' several times a day. They already taught me to solve the problem temporarily, disconnecting and connecting the power cord, but they refuse to send a technician to solve the problem temporarily. I have two alternatives: 1) to embarrass them publicly until they solve the problem; 2) start a civil lawsuit in small claims court to have the judge to force them to release me of the contract, which still has one and a half year to go; 3) Pay them $200 to get released of the contract, which is what they want.

 

 

Site owners not responsible for the information posted on website.