Staples / Easy tech

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Staples / Easy tech

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Author: Jeremy Ross

I took my computer to Staples/Easy tech for some virus removal and was told that I'd be better off buying one of their new computers. Not knowing better I did purchase one that was on sale. And I needed them to transfer my files from my old computer to the new one. They said that they could have it done in 3 days and I could pick them back up at that time. I returned in 3 days and the new pc they had sold me was also sold to someone else by accident. I was a bit miffed but I understand mistakes happen sometimes. I then asked about my old computer they were supposed to transfer my files from. And guess what.. they were unable to locate it as well. I asked to speak to his manager and he promptly located her and brought her over. She apologized and asked if I'd mind calling her tomorrow and she'd have an answer for me at that time. I proceed to ask her for my money back for the purchased computer and I would only be interested at this point of getting my old computer back and nothing more. I returned the next day to find my old computer back but I noticed it was missing random screws from the tower itself and when I attempted to start it up nothing turned on! I then started looking for a reputable service that would help me with this non working computer. I eventually sent my computer to a service called secureremotesupport.com. I was called a couple of days later and was told that the computers power supply was not plugged into something he called a motherboard. They were able to salvage and reassemble my computer, swept it for virus' and sped it up. And it didn't cause me to have to purchase a new computer.

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