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Author: Lori Luckenbaugh

Applied for services, paid the money and returned package unopened and asked them to cancel membership and a refund Called them to inquire about help getting medicine. Was told that there would be a $50.00 fee and $40.00 for medicine. Gave them my bank account info. they took the money out, sent me a package, which I never opened and then mailed back to them with a note to cancel. I was charged $40.00 a month for a service I had never used. I was told over the phone that I would receive a refund, once they had received the package. I was told in every conversation that I would be credited for the money they drafted from my checking account. I then received a letter stating that they would NOT refund my money, it was membership dues. I got a call from the supervisor who was very rude and called me names and said that I was the 'air head and dumbie' who didn't use the membership and that they were not going to refund my money because I agreed to the contract orally. He said it was recorded, but said I had to pay $50.00 for the tape to listen to it. I was NEVER told that it was a membership, but that it was for the medicine and that I could terminate my membership for a refund. I never signed anything, nor did I ever receive any medicine from them. He also stated that he could charge me for the whole year and that I would be responsible for the remaining membership dues, but he was being nice and cancelling my membership for me as a favor. I explained to him that I never used their service and that I was told that I would receive a refund and that it should also be recorded. He said that was untrue and he said that I just had to suck it up and take my lumps like everyone else. He was very rude and obnoxious. He belittled me and told me it was my own fault.

Here is their reply. They sent it in a pdf form and it won't allow me to copy and paste it. So click on the address below to veiw their response. Please take note, they didn't even spell my name right. This was from the Better Business Bureau.

http://austin.ebindr.com/complaint/view/90151107/c/ucp4pw?filename=Luckenbaugh%2ESCBN%2EResponse%2Epdf

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