Online Consumer Complaint Site

Company Complaints

Opinions, advice, statements, offers, or other information or content made available through the complaint site ShamScam are those of their respective authors and not of ShamScam, and should not necessarily be relied upon. Such authors are solely responsible for the accuracy of such content. ShamScam does not guarantee the accuracy, completeness, or usefulness of any information on ShamScam and neither adopts nor endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement made. Under no circumstances will ShamScam be responsible for any loss or damage resulting from anyone's reliance on information or other content posted on ShamScam.

   ● About ● File A Complaint ● My Company Is Listed! ● Scams ● Terms

 

Sears MasterCard Finance the WORST Customer Service

Navigation: Main page

 Print this complaint 

Author: Linda

I made the mistake of opening a Sears MasterCard, when I was offered a discount on my in-store purchases if I would open the account. I paid my first bill in full with a check in the store. When my second bill came, I tried to pay the entire amount on line. However, it turned out that Sears required a full week to 'verify' my bank account before I could pay my bill on line! If my bank account was so questionable, why did they offer me a credit card in the first place? I rushed to the post office with my snail-mail payment. The following month, I again tried to pay my entire bill on line. This time I couldn't do it, because they will only let you pay up to $1000 the first time you try to pay one line! Wait a minute -- why bother to check my bank account if they don't think I can pay more than $1000? And if I can't pay more than that on line, why do they think a physical check wouldn't bounce?! So again, I paid in full by snail mail. The third statement I received had a zero balance, but a $17.86 finance charge! For what??!! I called customer service, and got an exceedingly rude representative, who gave me a song and dance about how they calculate finance charges in advance. HUH???!! At first, 'Tiffany' said she would remove the finance charge, but then when I said I wanted to cancel the credit card, she said she couldn't do that after all, because 'the system' wouldn't allow it. Yeah, right. Of course, I have cancelled this credit card, but am still fuming. What a rip off!

 

 

Site owners not responsible for the information posted on website.