BEST BUY Really crap serviceAuthor: Mike b h
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2643 Housely Road
24 February 2009
Shocking Service by Worst Buy and the Moron Squad / Transaction number 0466173 @15h03 on 02/19/09 / Credit number 0755660 @ 17h57 on 02/19/09
I do not expect any answer to this letter, nor will I expect any change to the way you do business and even if there is some change I will never experience it as I will never set foot in one of your appalling stores ever again.
When I came into your store at 2pm on Thursday 19 February 2009 to buy a laptop computer I eventually managed to conclude a deal with one of your surly sales guys.
Your staff were standing around chatting and when I quite forcefully asked for service assistance I eventually got some. No one approached me to offer assistance.
He was marginally knowledgeable at best and we agreed on the purchase as described in the above transaction number.
He and the Geek Squad guy told me the computer would be ready within one and half to two hours. The time of the transaction was clocked at 15h03 – ergo come back at five pm.
I returned two hours later only to be told I had to wait in line with everyone else and at some other counter – where these are people with technical problems, not a pick up.
Having a plane to catch in Baltimore I impressed upon some rude pimply moron who said it was not ready and they hadn't even started loading the software.
He then promised me it would be ready before six o clock.
Well I returned again at five forty five only to be told by the rude pimply moron to wait in line like everyone else.
Time now being desperate I had no choice but to cancel the deal and get gone.
Another rude and unhelpful “customer service" agent sullenly passed the credits at three minutes to six o'clock – US$ 699.99 for the computer, US$ 20 for the “moron squad" charge, US$ 149.99 for the software – but refused to credit me computer optimization charge of US$ 39.99 as the computer “had been worked on".
What a bunch of crap. This is tantamount to theft.
When I asked the managers name he responded “Larry" but said he could not give out his full name. Hence I addressed it to Larry Someone.
This I can understand his reluctance to pass out the name as undoubtedly you would have so many people trying to break your door down or sending you unpleasant gifts.
Unsurprisingly I lost my temper and told him that not only are Best Buy the worst service providers in living memory, they are also a bunch of thieves.
How, in times of economic crises you can employ such utterly moronic, lazy and incompetent people is a mystery if not a phenomenon.
I fear you will follow in the footsteps of Circuit City – and then blame the economy – but in reality its the moronic people with absolutely no customer understanding or empathy and poorly managed to boot that will be your demise.
So not only have you lost me as a customer for good I will do my best at every given opportunity to tell people what an utterly useless and crap outfit you really are.
M A B Head
Brian J Dunn / Chief Executive
7601 Penn Avenue South