Hospitality/Island HospitalityAuthor: mystery shopping services
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In early June, my company was approached by Sam Logan, Director of Loss Prevention for Island Hospitality to provide consulting services intended to measure levels of customer service provided and evaluate service delivery at 2 hotels the company manages. It was stated to be an "emergency" need that would open up a long-term relationship relative to the over 100 hotels managed by Island Hospitality.
We delivered those requested services, in spite of rude and aggressive behavior on the part of Mr. Logan, and forwarded our invoices in accordance with the agreement. Mr. Logan was unresponsive. When we finally were able to successfully make contact, Mr. Logan indicated her was out of town with a family emergency and would attend to the matter when he returned in a week.
Upon his return, he requested that all pertinent information including invoices be resent. We immediately complied. After 24 hours, Mr. Logan informed me that the company had taken Chapter 11 Bankruptcy on 7/19 and referred me to a website to file a claim.
This business was not solicited in good faith. Mr. Logan was certainly aware of the failing status of the company when he demanded services. He has now repeatedly stated that in spite of "nasty and bitter" correspondences from me, the outcome will remain the same - they have no intention of paying for services performed up until the date Bankruptcy was declared.
This company is unethical and downright dishonest. Save yourself the frustration and DO NOT DO BUSINESS with this company.