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Pella Window

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Author: Sharron McKee

We purchased 49 Architect Series Double Hung Douglas Fir windows in August 2009 for a delivery date stated on our contract of: on or before September 8, 2009. The windows were delivered 15 days late. The windows were installed immediately. Pella was contacted the first week of October 2009. The windows leaked air/water/snow. Pella came out in November 2009. After weeks of talks, Pella decided to replace the windows. The windows were delivered and Pella installed them in February 2010. While Pella was at our house we learned that the Douglas Fir upgraded windows that we ordered and paid for were never delivered to our home. Instead, we were delivered a cheap pine window with a thin layer of veneer. Pella thought that they would get by with advertising that they offered 4 types of wood type: Alder, Mahogany, Douglas Fir and Pine. In fact they only really make a cheap pine window and put a thin veneer of an extra type of wood, attempting to pass the window off as an upscale, up charged wood window type. They probably get by with this most of the time, as most people do not know the difference. The new windows also leak water/air/snow. There is more to our story. Read it at: www.pellawindowdecideforyourself.com Pella refused to come to our home to fix the problem. We are homeless due to the water and mold damage caused by the leaking windows. Our neighbors have graciously taken us in. We need our home back, as we cannot rely on our neighbors forever. We need help!

 

 

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