Macy's & Sterns & Foster (Sealy)

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Author: Anonymous

Mattresses Need Consumer Protection Laws: My mother is to receive her "3rd" replacement under warranty of Macy's Hotel Collection "Cushion Firm by Sterns & Foster" due to quality defect (mattress sinks after 1 month of use). Sterns & Foster (Sealy) is telling me that they manufacture to order and they manufacture this particular product in Patterson New Jersey. I suspect that Sterns & Foster (Sealy) are either producing refurbished mattresses for the Hotel Collection and are selling them as "new" or producing low quality and selling them as high quality (ripoff). Mattress manufacturing guidelines are different for each state, and in some states, tags need to be sewn into the mattress (yellow or red) to indicate that it is a refurbished mattress. I really don't understand why the government does not set up strict guidelines for mattresses... believe these manufacturers are getting away with conducting consumer fraud and hoping people do not report the warranty issue within the one year time limit and then the consumer gets stuck with something other than what is described as new. These mattresses from Macy's are not cheap; they are priced from $1500 to $2000. When my mother receives her "3rd" replacement..I will ask the delivery person to write "new" on the paperwork to aid in pursuing this matter w/ the PA State Attny General's office. Statisically, what are the chances that my Mom has received two defective mattresses w/in less than one year with the same brand/product. Something smells fishy to me. Sterns & Foster customer service doesn't even want to look into the matter...they quote a 1.3% defective rate for all their products...which you know is nonsense, based on the inspectors that arrive to classify the mattress as defective. If I was Macy's, I would take the high road and return my Mom's money if the 3rd mattress is defective. The time and effort being wasted on communicating this defect is worth more than the mattress at this point.

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