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IGS Energy Buyer Scam

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Author: Jdb

I hope this saves you making the same mistake. IGS Energy called in June when I was heating my pool with a therm rate of $1.3999 compared to my local company, NIPSCO's, rate of $1.85. No extra fees, no cancellation cost, no service charge, no contract, I figured I could keep an eye on it & save a little money. They told me in December they would send a letter notifying me of the current rate & I could decide then if I wanted to stay with them or cancel. End of December I realized I hadn't heard from IGS. I called NIPSCO 1st and the therm rate was $1.08. I called IGS and they proudly told me their therm rate was .95. I cancelled my service. I knew I had made a big mistake. Who knows how long the rate had been going down and if I had stayed with NIPSCO I would have been charged the going rate. Here is where they get you. They announce your current rate could be in effect for up to 2 billing cycles. Meaning if I chose their lower rate or cancelled I was going to be charged 2 more months at $1.3999 a therm. IGS hides behind the phrase 'it is the utilitiy companies policy not ours that it takes 2 months.' That is interesting to me since I have rental units & that day I can have a service switched into my name or a tenants name & billing starts from that point on. I knew I was dealing with the wrong end of the snake. I hung up on IGS and called NIPSCO. After honestly explaining to them I had made a mistake I asked if I could have my account cancelled and reopened with a new account number. NIPSCO warned me if I signed a contract with IGS there could be a penalty. Sinced I had signed nothing I was sure I wouldn't be charged. I also had cancellation numbers for both accounts. I suspect being paid the penalty is part of IGS's business plan. I am adult I take responsibility for this bad decision. All I can do from here is try to get the information out to others & any/all government agencies.

dibbs commented on 28 Sep 2012, 14:05:33
i just want to point out that NIPSCO informed this customer she would be penalized for signing with IGS. That means that she had to be breaking her existing agreement with them to come to IGS and therefore she should have opted to stay with them and avoid the penalty because she had the option of cancelling IGS with NO!! penalty. This was not a scam just a consumer making a poor decision!



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