Icicles Eyewear

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Icicles Eyewear

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Author: anonymous

At the end of Feb 2010 I contacted Icicles in regards to becoming a dealer. After a month of attempted communication I finally got to speak to Kemp, completed the necessary forms and awaited my first order of stock.

Icicles claim that their frames are hand made and are of the highest quality, and at the retail price point they are selling them for ($150 upwards or so) they should be. What I received were frames that were either scratched, had oxidation on the metal and poor paint finish.

None of the frames had the rubber inlay on the arms either.

Prepared to give Icicles the benefit of doubt, I took photographs and emailed them to Kemp. Essentially he told me nothing was wrong and each pair were unique!

I promptly returned the glasses and requested a refund. Time passed.

Eventually Kemp informed they don't do returns and all sales are final. Seriously, in this day and age?

After more chasing Kemp informed me they would send me new stock. Never arrived. Then he informed me that he would 'personally' pick the frames and ship them. Never arrived.

Bear in mind at this point was out of pocket by a $1k and had no stock.

Around June or July I had had enough a filed a chargeback via my CC company. Icicles first response was that they never received the goods back. After providing proof they had received them I heard nothing.

Now in August, I finally received my money back.

I've been in the sunglass business for many years and have dealt with many suppliers and Icicles are by FAR the worst company I have ever dealt with. Appalling customer service, inferior product (based on what I received) and they even had the audacity to grossly overcharge me for shipping by $40.

If your looking for some form of aluminum/cnc eyewear you would be wise to stay well way from Icicles, there are far better choices available.

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