Eureka/Electrolux Horrible Cust. Service

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Author: Wendy Bolden

Purchased vacuum cleaner in Feb 2011, used for approximately 2 weeks. Motor in vacuum seemed to be "whining" almost as if it was extremely strained. Husband took bottom off and looked to see if clogged and/or belt was broken. None of those were the case. I called the number on the paperwork and got a customer service rep. They told me they would send the "call tag" and that once it was received, it would take approximately 4-6 wks for repari. When call tag got here, I sent it through FedEx, which cost me an additional $25 on top of the $80 for the vacuum. I have since called the customer service "helpline" approximately 4 times. Each time I was told that I would be called back. Each time, I was NEVER called back. When I would call and explain the problem, and the fact that my call was never returned, it was always the same line, "I am so sorry you have had that problem" and then proceed to put me on hold while they supposedly check with the service center as to the status of what happened to my vacuum cleaner. On the 28th of July an email was sent to the service center and as of August 1st, there was no response to the alleged email. On my last phone call on August 1st, I was told that this was being sent to the escalation dept and that a supervisor would find out what was going on and the rep I was talking to would be back with me in the next day or so, 2 days later I am still waiting on that call back, hence the reason I am here. I am tired of getting the same response and no courtesy call backs.

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