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Empire Carpet-wont Repair Bad Installation Navigation: Main page Author: Ed mac We paid over $3000 for a new floor in our kitchen and dining room. the salesman ensured us that the floors could be installed directly over the existing floor. From the first week there were problems. The installers had to come back multiple times because they didnt have the correct parts. Within a month the floor started to flake. Then the treadles started to pop up at teh steps area and it was apparent that they were not installed properly. They sent out representatives twice to look at the floors. The last 'supervisor' said that he agreed with us but that he doubted that they would do anything. Now the flooring has swollen bubbles in it. After multiple letters and calls we eventually gave up.
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