EMPIRE CARPET - Atlanta, GA

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Author: Snoops Malone

Never again will I use or recommend Empire Carpet. They are in deed the K-Mart of flooring and their customer support is in the toilet. I had a major water leak in my my living room which spread to two adjoining rooms, thus it became an insurance claim. When the initial installation took place, the installers handed me their paperwork which was a copy of the same paperwork the salesman had me complete, however, the installers had a different set of documents that had my name and initials forged on it, in several places. I brought it to the intaller's attention who suggested I contact the home office. I contacted the home office and explained that forgery is a felony in the State of Georgia -- they made restitution of 10% of the installation which ran about 200.00 -- this was after I mentioned that I would take legal action for the forgery. The manager called me back and said he would 'talk with the sales rep' who he ended up firing.

Move ahead one year later. A second leak occurred from a broken pipe under the foundation of my carpet. Empire came back out to replace the one room that had bee damaged. 18 months after the originally installation, the carpet was warping and buckling all over the house. A third-party inspector was brought in to confirm the shoddy job that Empire did on my home. I have been waiting three months for Empire to return my phone calls. Finally, when I made a big enough stink to Renesha in the home office, she escalated my call to TIM SHERWIN, the 'senior customer service manager.' This man was so complacent and so nonchalent about my complaints, and NOT ONCE DID TIM SHERWIN OR ANYONE BOTHER TO CHECK MY FILE WHICH WAS FULL OF COMPLAINTS, AND THEN CALLED TO APOLOGIZE FOR THE SHODDY SERVICE. NOT ONE PERSON HAS YET TO APOLOGIZE! I HAVE CONTACTED CHANNEL 2 ACTION NEWS' CONSUMER REPORTER AND WILL BE FILING A COMPLAINT TO CHANNEL 2, CLARK HOWARD, AND HAVE ALREADY STARTED A BLOG FOR ALL CONSUMERS TO SHARE THEIR HORRIBLE EXPERIENCE WITH EMPIRE CARPET AND THEIR UNPROFESSIONAL STAFF SUCH AS MR. TIM SHERWIN.

NEVER EVER WILL I RECOMMEND THIS COMPANY TO ANYONE, AND I WILL BE SHARING MY EXPERIENCE TO ANYONE WHO WILL LISTEN.

STAY CLEAR OF EMPIRE CARPET -- THEY ARE WORSE THAN COMCAST.

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