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Dairy Queen Extremely slow in addressing customer complaints - Vancouver Washington

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Author: Anonymous

Dairy Queen has the worst record for handling customer complaints. I have called the corporate office of Dairy Queen on Feb. 23, 2009. I have informed them of my disatisfaction with the food, the customer service received from the manager, and his appearance. My dissatisfaction with the food included under-done shrimp from the shrimp basket meal. A member of my family wanted ther money back. At first the manager refused to refund any money, because a bite was taken from the meal. Question: How are you or anyone else supposed to know of they like it or not, unless they take a bite of something? After complaining enough the manager reluctantly refunded for one meal. The corporate office aggreed that this was wrong. The manager's attitude for customer service is a disgrace. His apperance looks as if he slept in his clothes and just woke up. The manager (Chris) seems under-qualified for the postion. American Dairy Queen Corporation 7505 Metro Boulevard PO Box 390286 Minneapolis, MN. 55439-0286 (952)830-0200 The Dairy Queen location that I was complaing about was being sold to a new franchise owner. On March 13, 2009 I received a called from the new owner. He said that he would look into the matter and send some free coupons for the trouble that I went through. Still to date, I have received nothing but a-run-around. This matter should have been cleared up in two to three days tops, since I have initally called corporate office.

 

 

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