Cox Communications

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Cox Communications

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Author: Anonymous

On 08/03/2010 Cox Communications electronically debited my checking account in the amount of $132.07. I noticed the unauthorized debit a few days later and called Cox Communications to ask them why they took the $ out of my account. I spoke with a customer service representative named Dominic who put me on hold and spoke with a manager to figure out why they had debited that amount from my account for no reason at all. They came up with no answer for me, just told me they would be sending me a refund check in the mail. I have recently cancelled my cable services with Cox because they are outrageously overpriced and I have had repeated problems with them trying to overbill me. I still have my internet through them because there are no other providers in my area. I am set up on automatic bill pay through Cox, this is how they obtained my acct# and routing# to debit my account. I wonder how many other people they stole from besides me. I believe they just take money from people and hoped they do not notice.

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