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ALARMBILLINGSERVICE.COM![]() Navigation: Main page Author: G. G. Lindsay My experience with this company started off very positively. The service was affordable for me even for being on Social Security Disability. I did read the contract and because of the language decided not to renew my contract. I attempted to cancel my involvement with this company as requested by their contract, however, when I tried, my request to cancel the contract was denied because I couldn't remember a password or something. I sent the following statement to the company: I HAVE TRIED TO CANCEL THIS SERVICE STARTING LAST NOVEMBER (2010) WHEN I TALKED TO A REPRESENTATIVE REQUESTING TO BE SENT THE INFORMATION NEEDED TO CANCEL THE SERVICE. I WAS SENT A COPY OF MY PAID INVOICE, WHICH I ALREADY HAD. I TRIED CANCELING WITH THIS FORM ONCE BEFORE BUT AFTERWARD WAS SENT INVOICES, VIA E-MAIL CHARGING ME FOR SERVICE THAT I DO NOT WANT AND CAN NOT BENEFIT ME IN ANYWAY BECAUSE I DO NOT HAVE AND CAN NOT AFFORD THE CITY PERMIT REQUIRED. I DO NOT KNOW WHAT THE PASSWORD ON THIS ACCOUNT IS... IT MAYBE THE ONE LISTED ABOVE BUT I DO NOT KNOW. I AM BARELY ABLE TO REMEMBER TO TAKE MY MEDICATIONS TWICE DAILY, LET ALONE A PASSWORD THAT I USED OVER A YEAR AGO. I HAVE TRIED IN EARNEST TO CANCEL THIS ACCOUNT IN ACCORDANCE WITH THE CONTRACT BUT I DO NOT KNOW WHAT PASSWORD I USED WHEN SETTING UP THE ACCOUNT. I HAVE TRIED SINCE LAST NOVEMBER TO OBTAIN THIS INFORMATION FOR YOU, WITHOUT SUCCESS. I HAVE PROVIDED YOU WITH PLENTY OF INFORMATION TO CONFIRM THAT IT IS ME CANCELING THE SERVICE. DO NOT TELL ME THAT YOU CAN NOT CANCEL THE SERVICE BECAUSE OF SECURITY CONCERNS, WHEN YOU CAN MAIL TO MY ADDRESS A COPY OF AN INVOICE WITH ALL OF MY PERSONAL CREDIT CARD INFORMATION INCLUDING EXPIRATION DATE AND CVV CODE ON IT BUT NOT FURNISH ME WITH THE PASSWORD FOR THE ACCOUNT. D O N O T do business with this company - they get you into a contract and then refuse to "let you out" of the service even when you follow their cancellation procedures then they send you these inflated bills, $299 for canceling your contract when the contract was up, $199 for the $10 router box that they sent you to plug between the alarm and the phone line, etc...
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